Privacy Policy

Last Updated: July 20, 2026

Green Wellness Sdn. Bhd. ("Green Wellness", "we", "our", or "us") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, create an account, place an order, subscribe to our communications, or otherwise interact with us.

1. Personal Data We Collect

We may collect and process the following personal data:

Information You Provide

Full name

Email address

Telephone or mobile number

Delivery and billing addresses

Date of birth (if applicable)

Account login credentials

Payment-related information

Communications and enquiries submitted to us

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address

Browser type and version

Device information

Website usage information

Pages visited and time spent on the website

Cookies and tracking information

2. How We Use Your Personal Data

We may use your personal data to:

Process and fulfil orders;

Deliver products and services;

Manage your account;

Provide customer support;

Verify transactions and prevent fraud;

Communicate with you regarding orders and services;

Improve our website, products, and customer experience;

Conduct analytics and performance measurement;

Send marketing and promotional communications where permitted by law or with your consent;

Administer loyalty programmes, membership benefits, wellness programmes, educational events, workshops, webinars, health assessments, and customer engagement activities offered by Green Wellness; and

Comply with legal and regulatory obligations.

3. Marketing Communications

With your consent, we may send you:

Email newsletters and promotional offers;

Product updates and wellness-related information;

WhatsApp messages;

Telegram messages, channels, groups, or broadcasts;

Event invitations, surveys, and customer engagement communications; and

Other electronic communications relating to our products, services, promotions, events, or wellness programmes.

You may opt out of marketing communications at any time by:

Clicking the unsubscribe link in our emails;

Leaving or muting our Telegram channels or groups where applicable;

Contacting us regarding WhatsApp communications;

Updating your account communication preferences (where applicable); or

Contacting us directly using the details provided below.

Operational communications relating to orders, deliveries, account security, membership benefits, customer support, or other service-related matters may still be sent where necessary.

4. Disclosure of Personal Data

We may disclose your personal data to:

Payment service providers

Courier and logistics partners

IT service providers and website hosting providers

Marketing and advertising service providers

Professional advisers and auditors

Government authorities, regulators, or law enforcement agencies where required by law

We do not sell, rent, or trade your personal data to third parties.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Enable website functionality;

Remember user preferences and account settings;

Analyse website traffic and performance;

Improve customer experience; and

Measure effectiveness of advertising campaigns; and

Deliver relevant advertisement and remarketing campaigns.

We may use third-party analytics, advertising and marketing platforms, including but not limited to:

Google Analytics

Meta Pixel (Facebook Pixel)

Google Ads and related advertising technologies

Email marketing platforms; and

Other analytics and advertising platforms from time to time

These technologies may collect information regarding your interactions with our website, advertisements, communications and online services.

You may manage cookie preferences through your browser settings. However, disabling cookies may affect certain website functionality and user experience.

6. Data Security

We take reasonable technical, administrative, and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, misuse, or loss.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purposes described in this Privacy Policy;

Comply with legal, regulatory, accounting, or operational requirements; or

Resolve disputes and enforce agreements.

When personal data is no longer required, it will be securely deleted, anonymised, or destroyed.

8. Your Rights

Subject to applicable laws, you may request to:

Access your personal data;

Correct inaccurate or incomplete personal data;

Withdraw consent for certain processing activities;

Update your communication preferences; or

Make enquiries regarding our handling of your personal data.

We may require verification of identity before processing such requests.

9. Third-Party Websites

Our website may contain links to third-party websites. Green Wellness is not responsible for the privacy practices, content, or security of external websites.

Users are encouraged to review the privacy policies of such websites before providing personal information.