Return & Refund Policy

Return & Refund Policy
Eligibility for Return, Replacement or Refund  

Returns, replacements, or refunds are accepted only under the following conditions:  

  • The product arrived damaged  

  • The wrong product was delivered  

 

We do not offer product exchanges. Where applicable, we may provide a replacement, refund, or store credit depending on the circumstances. 

 

First Purchase Satisfaction Guarantee 

For your first purchase only, if you are not completely happy with your product for any reason, please let us know within 60 days from the date of receipt. 

Subject to verification of purchase eligibility, we will refund the purchase price, no questions asked. 

This guarantee applies only to first-time customers and one order per customer. Shipping fees, if any, are non-refundable unless the issue was caused by our error. 

 

Return Period  

  • Damaged or wrong product requests must be reported within 7 days upon receipt. 

  • Items approved for return must be returned within 14 days from the date the return request is approved. 

  • First Purchase Satisfaction Guarantee requests must be submitted within 60 days from the date of receipt. 

 

Return Process  

To initiate a return, replacement, or refund request, please contact our Customer Service team:  

  • Tel: +603-8084 2068  

Please provide your order details and supporting images, if applicable, for faster processing.  

 

Replacement & Refund Policy  

  • Once the returned item has been inspected and approved, we may offer a replacement, refund, or store credit, depending on the case. 

  • Refunds will be issued via the original payment method or as store credit, where applicable. 

  • Refund processing may take 7–14 working days, depending on the payment provider. 

Important Notes 

  • All returned items must be in their original condition and packaging, unless the request is made under the First Purchase Satisfaction Guarantee. 

  • Products that are opened, used, or damaged due to customer misuse are not eligible for return, replacement, or refund, except where covered under the First Purchase Satisfaction Guarantee. 

  • Shipping fees are non-refundable unless the return is due to an error on our side. 

  • We reserve the right to reject any request that appears to be fraudulent, abusive, or not in accordance with this policy.