Return & Exchange Policy

Eligibility for Returns

Returns or exchanges are accepted only under the following conditions:

Return Period

All eligible items must be reported and returned within 7 days upon receipt.

Return Process

To initiate a return or exchange, please contact our Customer Service:

Office No.
+603-80842068

Whatsapp No.
+6017-2483281
Email:
enquiry@greenwellness.my

Kindly provide your order details and supporting images (if applicable) for faster processing.

Refund Policy

Refunds will be processed after the returned item has been inspected and approved.
Refunds will be issued via the original payment method or as store credit (if applicable).
Processing time for refunds may take 7–14 working days, depending on the payment provider.

Important Notes

All returns must be in their original condition and packaging.
Products that are opened, used, or damaged by customer misuse are not eligible for return or refund.
Shipping fees are non-refundable unless the return is due to an error from our side.

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